For all shoe pre - orders, please allow a 2-3 week processing time prior to delivery. ALL regular shoe orders, please allow 1-3 business days for processing Clothing Order processing time is usually 7-10 business days. ALL SALES ARE FINAL, WHICH MEANS NO REFUNDS; We do not issue refunds on any items, unless we are at fault. However; we do allow customers to exchange if the item(s) is returned in its original condition. If there are any issues with your item(s), please contact us at firstname.lastname@example.org within 24 hours of recieving your item(s).